Frequently Asked Questions
Don't see your question listed below? Please give us a call and one of our friendly, knowledgeable representatives will be happy to assist you.
- How do I get started with IntrinsIQ?
- What if I already have an IT staff?
- How do I know I can trust IntrinsIQ?
- Can I really save money with IntrinsIQ?
- What types of clients does IntrinsIQ serve?
- Do you charge a fixed-fee or an hourly rate?
- How quickly will my problems be addressed?
- We have a specific line-of-business application that is not widely used. Can IntrinsIQ support/manage it?
- How is IntrinsIQ different from other IT companies?
- What is covered in Intrinsiq Technology Service support plans?
- How is support performed?
- Do I have to sign a long-term service agreement?
- How do I get started with IntrinsIQ?
Your new service begins with a complete network assessment-audit of your current IT environment that will identify your company roadmap and any areas that need attention immediately. After all key information is gathered, we will create a seamless plan to address immediate issues and transfer services from your existing provider to IntrinsIQ. Contact IntrinsIQ at 604.288.8270 or This email address is being protected from spambots. You need JavaScript enabled to view it. to get started today!
Back to Top - What if I already have an IT staff?
Some IntrinsIQ clients have existing full or part time IT employees. In most cases, we compliment and supplement their support. We specialize in consulting for large-scale IT projects, rollouts, and upgrades. Along with every day remote management and support.
Back to Top - How do I know I can trust IntrinsIQ?
We believe that trust is vital to building a long-term working relationship. To ensure that we have your attention and proving that we have your trust, we invite you to speak with any of our current clients to hear about their experiences with IntrinsIQ. Our team takes the time to fully understand and document the details of your business and network. IntrinsIQ employs only the industry's best system and network engineers, each of whom passes a series of extensive background checks and certifications to ensure your peace of mind.
Back to Top - Can I really save money with IntrinsIQ?
IT companies may have the expertise you need, but the bills can escalate quickly, and you may have access to one person's time and resource. At IntrinsIQ, the majority of our clients take advantage of our support plans. These flexible plans allow you to follow a predictable, monthly IT budget that includes all support aspects, including help desk, on-site support, monitoring, patching, and operations of your infrastructure. As a result, you are able to strategically redirect IT resources, minimize unanticipated support costs, and plan your expenses accurately.
Back to Top - What types of clients does IntrinsIQ serve?
IntrinsIQ has helped a variety of industries with their IT needs, focusing on the province of British Columbia, Canada. Our clients span within dozens of industries, including but not limited to construction, engineering, advertising, marketing, financial services, telecommunications & hospitality. While many of our clients are based in British Columbia, some have remote offices across Canada. IntrinsIQ is well-equipped to help local companies as well as those throughout the country. Companies employing between 10 and 200 employees with one or more servers will take advantage and benefit the most from our services.
Back to Top - Do you charge a fixed-fee or an hourly rate?
Our clients utilize our services on an hourly basis, but most find our support plans to be the most cost-effective option for their business. 95% of project work is quoted and billed on a fixed-fee basis.
Back to Top - How quickly will my problems be addressed?
All response and resolution times will be detailed in the IntrinsIQ Service Level
Agreement (SLA). The priority of most service tickets is based on the severity of the issue, as well as the number of users impacted by the reported problem. Emergency after hours support has a guaranteed 30 minute response time.
Back to Top - We have a specific line-of-business application that is not widely used. Can IntrinsIQ support and manage it?
Absolutely. No technician can be expected to know every business application so our technical team will spend time learning the basics of the application so he/she will be prepared to help when called upon.
Back to Top - How is IntrinsIQ different from other IT companies?
We like to think of ourselves as the best of both worlds. The ideal middle ground between one-man shops that cannot keep up with demanding workload and big conglomerates, who see you as just another customer record in their database. We work closely with our clients, developing personal relationships and gaining an extensive familiarity with their processes and applications. IntrinsIQ operates with complete transparency, and are upfront about all issues and fees. Regardless of the project or the specific circumstances, we will do everything within our power to achieve the best possible result and turn all of our clients into long standing relationships.
Back to Top - What is covered in IntrinsIQ support plans?
At IntrinsIQ, we understand that every business is unique, and no one service plan fits all. Alternatively, we offer three levels of support coverage, so you can find the one that best caters to your needs.- The Base Plan is well-suited for clients who have a limited number of users, or who choose IntrinsIQ as a supplement to their internal IT staff. The Base Plan provides 24/7 monitoring, preventative maintenance of all servers, software, and workstations.
- The Enhanced Plan provides all of the benefits of the Base Plan, along with free loaner equipment, off-site backups, and email failover service. This option is ideal for small to medium businesses that run multiple workstations and need to secure sensitive data.
- Our top tier option is the Complete Plan, which includes everything in the Base and Enhanced Plans along with complete third-party vendor management, access to live help desk personnel, onsite technicians, and our disaster recovery service. The Complete Plan provides you with maximum peace of mind, knowing that IntrinsIQ is always in your corner.
Back to Top - How is support performed?
The majority of computer issues can be fixed remotely, ensuring prompt resolution to many common problems. When a support ticket is submitted, a Rocket IT network engineer will contact you to request permission to access your computer remotely. Most issues can be diagnosed and resolved in less time than it would take an in-house IT tech to walk over to your office. In cases when a physical presence is needed, IntrinsIQ will dispatch a system or network engineer to quickly resolve the issue.
Back to Top - Do I have to sign a long-term service agreement?
Absolutely not! After establishing a support plan that satisfies your business needs, IntrinsIQ representative will prepare an agreement that outlines the details of the services to be provided. If for any reason you decide that IntrinsIQ is not right for your company, we first ask that you give us the chance to make it right, and if that's not possible and you no longer need IntrinsIQ, you will only need to submit 30 days’ notice to terminate your agreement.
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